Support

Support

Supporting designers is often more than just making sure the software works. It is necessary to speak the same language, to understand the issues. Dizain-Sync can offer support that goes beyond tooling support.

First line support

We can deliver a fully equipped helpdesk (on- or off site) with dedicated and  knowledgeable support engineers with various SLAs.

Second/third line support

We solve your more difficult issues, using the expertise we have gained over the years.

Design support

We help you solve particular design issues. E.g. simulation issues, automating your builds, solving signal integrity and/or production issues.

Off site Helpdesk

We offer a phone and email service during business hours. We aim to solve most issues immediately. More complex issues will be transferred to an expert, who will resolve the issue. The activities are logged in a ticket system and are therefore always traceable.

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